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Refund Policy

Refund Policy - the basics

1. Introduction
At Plan Outsource Ltd. ("we," "us," "our"), we strive to provide high-quality services through our PMO as a Service subscription and online course enrollment. This Refund Policy outlines the conditions under which customers may request a refund.
By purchasing a subscription or enrolling in an online course via https://www.planoutsource.com/ (the "Website"), you agree to this Refund Policy.

2. Refund Policy for PMO as a Service Subscription
A. Subscription Fees and Billing

  • Our PMO as a Service is offered on a subscription basis, with recurring billing as agreed upon at the time of purchase.

  • Subscription fees are charged in advance and are non-refundable, except as stated in this policy.

B. Refund Eligibility
Refunds will only be considered in the following cases:

  • If you cancel within 7 days of the initial subscription purchase and have not utilized the service.

  • If we are unable to provide the service due to unforeseen technical or business reasons.

C. Cancellation Policy

  • You may cancel your subscription at any time. However, cancellations take effect at the end of the current billing cycle, and no refunds will be issued for unused portions of the subscription.

  • To cancel your subscription, please log in to your account or contact us 
     

3. Refund Policy for Online Course Enrollment
A. Course Fees

  • Fees for online courses are charged at the time of enrollment.

  • Payments are non-refundable once you have accessed any part of the course material.

B. Refund Eligibility
You may request a refund under the following conditions:

  • If you cancel within 7 days of purchase and have not accessed any course materials.

  • If the course is canceled by us due to unforeseen circumstances.

  • If you experience technical issues preventing access and we are unable to resolve them within a reasonable timeframe.

C. Course Transfers & Credits

  • If you are unable to complete a course, you may request a credit towards a future course instead of a refund (subject to approval).

  • Transfers to another course may be considered on a case-by-case basis.
     

4. How to Request a Refund
To request a refund, please contact us

  • Start Message With: Refund Request – Subscription/Course

  • Details to Include:

    • Your full name

    • Order confirmation number

    • Reason for the refund request

All refund requests will be reviewed within 10 business days, and approved refunds will be processed within 7 business days to the original payment method.

5. Exceptions & Disputes

  • No refunds will be issued for partial use of a subscription or course.

  • We reserve the right to refuse refunds for abuse of this policy.

  • If you dispute a payment with your bank or payment provider, we reserve the right to revoke access to our services until the dispute is resolved.
     

6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with an updated "Last Updated" date.

7. Contact Us
If you have any questions about this policy, please contact us:

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